Job Vacancies at Sound Technology Ltd


We currently have the following positions available:



Posted 11 December 2017

Sales Office Administrator


To process orders, provide basic pre-sales product information, stock availability, pricing information and delivery information on all our products and brands to our customer base. Provide basic product information, retail pricing to end users. To liaise with customers on delivery issues. To work with our area sales managers on all of the above. The role might also develop into account management of smaller lighting , MI and/or pro audio customers.


Key Deliverables

To assist in ensuring the effective and accurate processing of all sales orders from customers via phone, email and fax on our company ERP system.

To be the main focus for incoming calls and emails from area managers, customers and end users for all pre-sales and sales processing enquiries.

Working with the purchasing department to ensure that accurate delivery times are relayed to the customer.

To maintain up to date pricing information for all customers and products.

To maintain our databases of customers details and contact information on our ERP and CRM system.

Should the role require, to manage a number of accounts by telephone and email and to sell to these customers.

To take responsibility for, and promote, the health, safety and welfare within the sales administration area, whilst complying with the company’s Health and Safety policies and procedures.

From time to time the job holder will be expected to carry out other activities and tasks [within their skills and ability or for which they are trained to do in order to assist in the efficient operation of the company.


Recruitment Criteria

Based on these deliverables, the successful candidate will be able to fulfil the following criteria;

  • educated to a good level, with a minimum of 5 GCSE passes, including Maths and English
  • be able to demonstrate a good knowledge of, and keen interest in music making, recording and pro audio and/or professional lighting and effects.
  • able to demonstrate previous experience in a sales environment, either office or store based.
  • be able to demonstrate an understanding of basic product functions within the MI, recording or Pro audio and lighting sectors.
  • can show excellent written and verbal communication skills.
  • can show a good level of computer literacy, showing knowledge of ERP CRM systems (preferably Netsuite).
  • show ability and understanding of the need for attention to detail.
  • can work with little supervision but can also work as part of a team.


Application

Please send your CV and this Application Form (Word version, PDF version) to:


Sarah Jennings

Executive Assistant to the MD

Sound Technology Ltd

17 Letchworth Point

Letchworth Garden City

Hertfordshire

SG6 1ND


Alternatively email both the above to jobs@soundtech.co.uk

Strictly no agencies.




Posted 11 December 2017

Customer Services Engineer - Martin Lighting


To service, upgrade, repair and provide technical support on the full range of Martin Professional Lighting product. The role is office based (Letchworth Garden City, Hertfordshire) but there is a requirement to be able to visit customers and their clients to carry out servicing and repair work.

Key Deliverables:

To service and repair warranty and non warranty Martin Professional Lighting product returned to our head offices at Letchworth Garden City.

To provide customer support and fault finding analysis on all Martin product, by telephone and email, and where appropriate at face to face meetings and on-site with client systems.

To visit customer premises to service , update and repair Martin product.

To monitor faults and report all resulting issues to the supplier.

To liaise with spares department to ensure that the correct spares are kept in stock and to help identify spare part requirement

When required, to be able to service other product lines distributed by the company, after the necessary training.

To take responsibility for, and promote, the health, safety and welfare – of yourself and others - who may be affected by what you do, or fail to do – whilst complying with the company’s Health and Safety policies and procedures.

From time to time the job holder will be expected to carry out other activities and tasks, within their skills and ability or for which they are trained to do in order to assist in the efficient operation of the company.


Recruitment Criteria

Based on these deliverables, the successful candidate will be able to fulfil the following criteria;

  • No mandatory qualification required but HND/Degree in Electronics or similar qualification preferred.
  • Experience in the operation, service and repair of professional lighting product, including lights, atmospherics, video and control systems.
  • Experience in dealing with customer enquires etc. through face to face meetings, telephone and email.
  • A good understanding of techniques & circuitry used in lighting product, including digital & power electronics.
  • An understanding of the various environments in which our customers operate, including theory & practice relating to these.
  • Has the ability to diagnose and correct simple faults and problems, including on-site, and be able to work under pressure to deadlines dictated by the needs of the client.
  • Has good administration skills, including computer literacy (Google Apps or Office 365).
  • Can work with little supervision but can also work as part of a team.
  • After training the candidate will be expected to;
  • Repair and test entertainment lighting, atmospherics, video and control systems.
  • Use a wide range of tools and fixtures which requires high levels of dexterity and a keen eye for detail.


Working in this sector will require the applicant to;

  • Have a full and clean driving licence.
  • Be familiar with Health and Safety best practices


Application

Please send your CV and this Application Form (Word version, PDF version) to


Sarah Jennings

Executive Assistant to the MD

Sound Technology Ltd

17 Letchworth Point

Letchworth Garden City

Hertfordshire

SG6 1ND


Or email both the above to jobs@soundtech.co.uk

Strictly no agencies.



Posted 11 December 2017

Goods-In and Warehouse Operative


As part of the warehouse team, to book in product deliveries back for repair, credit or return from loan. To ensure that the administration involved in this process is accurately completed. Where necessary test that the product being returned or going out on loan is in good operational condition. To ensure that product is stored in the correct locations. To assist the warehouse team in other duties, including picking, packing and despatching.

Key Deliverables:

To assist with the administration and unloading of all stock coming back for credit, repair or return from loan.

To ensure stock holding, stock movements and all records are accurately maintained.

To ensure that returned product is complete and in operational condition and that product going out on loan is also operational. This will involve checking that units power up correctly and that they pass audio so a basic understanding of audio systems is required.

To put product away in the correct locations, including the preparation of product for the return to external locations (service centres and warehouses).

To be able to communicate with customers, service centres and external warehouses via phone and email.

When operating as part of the warehouse team;

To make sure that all goods are picked, packed and despatched correctly.
To assist with reconciliations of stock, picking or despatch errors.

To assist with cycle counts and annual stock take as required.

To carry out daily checks of all mechanical handling devices under your control and ensure that they are logged correctly.

To build and maintain a good working relationship with customers and colleagues

To undertake general duties as required to facilitate the smooth operation of the warehouse.

To ensure a clean, tidy and hazard free work area at all times

To take responsibility for, and promote, the health, safety and welfare – of yourself and others - who may be affected by what you do, or fail to do – whilst complying with the company’s Health and Safety policies and procedures.

From time to time the job holder will be expected to carry out other activities and tasks within their skills and ability or for which they are trained to do in order to assist in the efficient operation of the company.

Recruitment Criteria

Based on these deliverables, the successful candidate will be able to fulfil the following criteria;

  • Able to demonstrate an accurate and methodical working practise
  • Able to use number of different software packages including MS Office and Google Docs.
  • Show a basic understanding of operation of audio equipment (passing audio through a system).
  • Show ability and understanding of the need for attention to detail.
  • Show ability to communicate with colleagues and customers.
  • Can explain the need to follow warehouse procedures.


Working in a warehouse environment requires the applicant;

To be familiar with Health and Safety best practices



Application

Please send your CV and this Application Form (Word version, PDF version) to:


Sarah Jennings

Executive Assistant to the MD

Sound Technology Ltd

17 Letchworth Point

Letchworth Garden City

Hertfordshire

SG6 1ND


Alternatively email both the above to jobs@soundtech.co.uk


Strictly no agencies.



Posted 11 December 2017

Purchaser

Responsible for product planning, purchasing product and inventory management. To provide sales and marketing teams with stock availability, pricing information and delivery information. Develop and maintain supplier relationships across our extensive collection of quality brands in the MI and Pro sectors


Key Deliverables:

To manage vendor relationships, including negotiation of pricing, terms and schedules.

Provide accurate delivery dates on incoming supplier order to our sales and marketing teams.

Identify opportunities for product exclusives or promotions.

Use sales histories and market conditions to plan out forward orders.

Undertake your own administration, including the creation of purchase orders and new product items.

Occasional travel to international music exhibitions and events.

To take responsibility for, and promote, the health, safety and welfare within the Purchasing area, whilst complying with the company’s Health and Safety policies and procedures.

From time to time the job holder will be expected to carry out other activities and tasks within their skills and ability or for which they are trained to do in order to assist in the efficient operation of the company.


Based on these deliverables, the successful candidate will be able to fulfil the following criteria;

  • Educated to degree level or equivalent experience.
  • Be able to demonstrate experience in distribution/retail: purchasing, pricing and merchandising, preferably in musical instruments (MI) or pro audio markets.
  • Can show knowledge of product types for the MI/Pro Audio markets.
  • Be able to demonstrate strong organisational skills and ability to manage multiple projects, prioritise and meet deadlines.
  • Can show excellent written and verbal communication skills.
  • Can show a good level of computer literacy, preferably showing knowledge of ERP systems (Ideally Netsuite) although training will be given.
  • Show ability and understanding of the need for attention to detail.
  • Can work with little supervision but can also work as part of a team, building strong interpersonal relationships.


Working in this sector will require the applicant to;

Be familiar with Health and Safety best practices

You must have eligibility to work permanently from our head office in Letchworth Garden City



Application

Please send your CV and this Application Form (Word version, PDF version) to:


Sarah Jennings

Executive Assistant to the MD

Sound Technology Ltd

17 Letchworth Point

Letchworth Garden City

Hertfordshire

SG6 1ND


Alternatively email both the above to jobs@soundtech.co.uk


Closing date 31 January 2018.

Strictly no agencies.